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Privacy Policy

Thank you for choosing THIRDHOME

At THIRDHOME, we respect the privacy of our users and the importance of the information they entrust to us. This Privacy Policy helps you understand what information we collect, how we use it, and what choices you have regarding your information.

When this policy mentions “THIRDHOME,” “we,” “us,” or “our” it refers to the overarching THIRDHOME, which includes but is not limited to THIRDHOME Exchange, THIRDHOME Rentals and THIRDHOME Adventures.

Information we collect

  • The information you provide–When you sign up for a THIRDHOME account, we ask you for personal information (such as your name, home address, email address, phone number and an account password). For certain services, such as second home exchange transactions, rentals reservations and adventure bookings, we also request credit card or other payment account information, credit card and other payment information is not kept on our servers.
  • Cookies–When you visit one of the THIRDHOME websites, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences.
  • Log information–When you access THIRDHOME services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications–When you send email or other communications to THIRDHOME, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Other sites–This Privacy Policy applies to THIRDHOMEservices only. We do not exercise control over the sites displayed as links from within our various services. These other sites will have their own privacy policies.

How we use the information collected

We use the information we collect to provide THIRDHOMEservices to you.

Access, Improve and Develop THIRDHOME

  • Enable you to access and use THIRDHOME.
  • Operate, protect, improve, and optimize THIRDHOME, such as by performing analytics and conducting research.
  • Provide customer service; responding to your questions or comments.
  • Send you service or support messages, updates, and account notifications.
  • Operate, protect, improve, and optimize THIRDHOME, and personalize and customize your experience, we conduct profiling based on your interactions with THIRDHOME, your search and booking history, your profile information and preferences, and other content you submit to THIRDHOME.

We process this information given our legitimate interest in improving THIRDHOME and our customers’ experience with the platforms.

Personalization, Marketing and Advertising

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
  • Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by THIRDHOME.
  • Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with THIRDHOME, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.

We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your myTHIRDHOMEaccount.

Information sharing

We will not share your personal information with others except as indicated below:

  • Our Affiliate Companies and agents;
  • Property owners and/or owner agents when a reservation is booked;
  • Service providers, such as email service providers or credit-card payment processors, performing services on our behalf;
  • Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users.

Operating globally

THIRDHOME is a worldwide service. By using THIRDHOME, you authorize us to transfer and store your information outside your home country, including in the United States, for the purposes described in this policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country. For example, information collected within the EEA may be transferred, stored, and processed outside of the EEA for the purposes described in this Privacy Policy. Where we transfer store, and process your personal information outside of the EEA we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection.

Your choices for personal information

Most browsers are initially set up to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Users may review or update their personal information by logging into their accounts. If you have a THIRDHOME account, many of the choices you have on THIRDHOME are built directly into THIRDHOME or your settings. For example, you can:

  • Edit information in your profile at any time, and decide what notifications you receive based upon watches and saved searches.
  • Close your account at any time. When you close your account, we’ll deactivate it and remove property from THIRDHOME.

You also have choices available to you through the device or software you use to access THIRDHOME. For example:

  • The browser you use let’s you control cookies or other types of local data storage. THIRDHOME features and services may not function properly if your cookies are disabled.

To learn more about these choices, please see the information provided by your device or software provider.

Other options

You have options, described below, in relation to the information that we have about you. To exercise these options, please contact us. If you’re an EEA user, you can:

  • Access the information we hold about you. We’ll usually share this with you within 30 days of you asking us for it.
  • Have your information corrected or deleted. You can update your information in your settings. If you have problems updating the information or if you would like us to delete it, contact us.
  • Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications. If you opt out of receiving marketing messages from us, we may still send you newsletters and updates about your account.
  • Complain to a regulator. If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with the Data Protection Commission or with your local supervisory authority.

Security

We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

Changes to this privacy policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and each version of this Privacy Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us.